Privacy Policy
How we collect, use, and protect your personal information
Last updated: June 2026
Introduction
clearpeak-service is committed to protecting the privacy and security of your personal information. This privacy policy describes how we collect, use, and safeguard information when you visit our website or engage our ecological consulting services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you acknowledge that you have read and understood this policy.
Information We Collect
Information You Provide
When you submit an inquiry through our website or engage our services, we may collect:
- Your name and contact details (email address, postal address)
- Information about your organisation and role
- Project details and site information relevant to our services
- Correspondence and communications with our team
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on site
- Referring website address
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide requested information
- To deliver ecological consulting services you have commissioned
- To communicate about ongoing projects and service updates
- To improve our website and services based on usage patterns
- To comply with legal and regulatory obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract performance: Processing necessary to deliver services you have requested or to take steps prior to entering a contract
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and responding to inquiries
- Legal obligation: Processing necessary to comply with our legal obligations
- Consent: Where you have given specific consent for particular processing activities
Data Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service providers who assist with our business operations (such as hosting providers and professional advisers), subject to appropriate data protection agreements
- Regulatory authorities or law enforcement agencies where required by law
- Other parties with your explicit consent
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular security assessments.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Inquiry data is typically retained for three years following our last communication. Project-related data may be retained longer to comply with professional record-keeping requirements.
Your Rights
Under UK data protection law, you have the following rights:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure in certain circumstances
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise any of these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date.
Contact Us
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:
clearpeak-service
47 Greenwood Business Centre
Bristol BS8 4HW
United Kingdom
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.